Welcome to cigargusto.com. Please read these terms thoroughly before using any cigargusto.com website, communications channel, or service; by continuing to use any cigargusto.com service, you:
Certify that you are above the legal age for tobacco use in your jurisdiction
Acknowledge and consent to our data privacy practices as presented in our Privacy Policy
Agree to be bound to our Terms and Conditions as follow If you do not wish to be bound to our Terms and Conditions, please exit the site immediately.
By placing an order with cigargusto.com, you agree to have your card authorized for the amount of the order. Your card will be charged on the day of shipping, or shortly thereafter.
By placing an order with cigargusto.com, you agree to contact cigargusto.com customer service before filing any disputes with your card company. Violation of this agreement will lead to immediate and permanent account termination.
By placing an order with cigargusto.com, you acknowledge that you are fully responsible for any duties and taxes charged by your local customs authorities, as well as all clearance procedures
Orders are generally shipped a day or two after receipt, but during peak-demand it may take up to 7 days. You are free cancel your order any time before it has been marked shipped. Once the item has already left our warehouse, it cannot be cancelled, and must go through our resolution process.
Please ensure that you provide your full and correct address, as cigargusto.com will not be responsible for non-deliveries due to inaccuracies provided by the customer.
Refund or reship:
Delivery is guaranteed. In the event of non-arrival of your order, we will re-ship or refund your order at our discretion. A package is considered lost if it does not arrive in 28 working days, nor has a tracking scan within 14 working days of the complaint.
For items that have been damaged in transit, we must be informed at the time that the goods are received. Pictures of the damaged cigars must be included. Damaged items will be returned to us, at our cost, and we will reship or refund your order at our discretion. Should you need to return any box, please contact us by email at info@cigargusto.com for an RMA number and return instructions.
Not covered under our Refund or Reship policy:
If the delivery address provided in the order is found to be incomplete or incorrect, there will be no refund or reship offered.
If a package fails to clear customs due to your refusal to pay the appropriate excise duties and taxes, there will be no refund or reship offered. If the goods are returned to us for such reason, a $50 restocking fee will apply. If it is a common occurrence, your account with us will be terminated..
If you opt for an untracked shipment method, there will be no refund or reship offered.
We do not accept returns based on flavor profile and taste. As cigars are a product made from naturally grown leaf, there is always the possibility of variance in taste.
If you opt for a sealed box and are dissatisfied with the condition, we will not be liable for the return cost of the box, as we were not given the opportunity to inspect it prior to shipping.
We take fraud very seriously at cigargusto.com and have implemented a series of Fraud Prevention measures. If your order is suspected of being fraudulent, it will be automatically held until a member of our team reaches out to you for confirmation.
Anyone who engages in fraudulent credit card activity on cigargusto.com will be prosecuted to the full extent of the law.
Anyone who fraudulently claims a non-delivery may be subject to an investigation with the post office, and subsequent legal action.
If you have any questions about the above, please contact: info@cigargusto.com
The content of this website is subject to change without notice. If there is any discrepancy between the Terms and Conditions or content of this site with any other translation, the English version will prevail..
We do not guarantee the accuracy of any of the materials on this website, including but not limited to price, product descriptions, pictures etc. Your use of the information on cigargusto.com is entirely at your own risk. We will not be liable for any inaccuracies or mistakes, nor will we bound to honor any price/sale/offering that was uploaded erroneously.
The content of this website is owned by, or licensed to, cigargusto.com, including but not limited to images, text copy, and site design. Any unauthorized reproduction of this sites content is expressly prohibited and make give rise to claims of damages.
Your use of this website and any subsequent dispute is subject to the laws of Hong Kong.
You are solely responsible for compliance with all laws, statues, ordinances, and customs regulations that apply to all aspects of tobacco transactions in your jurisdiction. Tobacco laws are ever changing and highly complex environments, it is recommended you fully investigate your local regulations before placing an order. Your use of this website certifies that you are in compliance with all local laws and regulations.
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